Manager, Servicing

Job Locations US-TX-Frisco
ID 2023-1129
Category
Operations
Type
Regular Full-Time

Overview

Meritize is an education lender that uses an individual’s academic, military and work achievements to enhance credit evaluation and expand funding for skills-based education. The company’s proprietary merit-based lending program goes beyond traditional underwriting to leverage individual academic and experiential data, resulting in increased access to educational funding and improved outcomes. The Meritize platform promotes the growth and development of skills-based careers on behalf of students, educators and employers through innovative funding solutions, skills building programs and career success services. 

Responsibilities

If you are looking to work alongside a team of highly energetic, passionate and driven people, then this opportunity may be for you. Reporting to the Vice President, Operations, here are the key things this Manager, Servicing will be doing:

  • Act as primary support on sub-servicer matters to the VP, Operations, and other key Meritize team members
  • Serve as an internal sub-servicer Subject Matter Expert to answer or seek answers for questions from key Meritize stakeholders in the servicing process
  • Track all loan-specific issues and report progress and resolution in a defined cadence and structure
  • Work directly with sub-servicer to correct and remediate both routine and complex loan problems
  • Ensure accurate sub-servicer data is captured with analytics tools and acted upon so that meaningful reporting of key data elements and trends is accurate
  • Accelerate continuous improvement by creating tasks, processes, procedures, and policies in conjunction with sub-servicer and internal stakeholders
  • Adopt other vendor management projects beyond sub-servicer that may be assigned

Qualifications

Working closely with the team, this person will meet the following requirements: 

  • 5 years of related experience in vendor management, loan servicing or loan operations
  • 3 years in a specific vendor management role preferred
  • Student loan lending and servicing experience is highly preferred
  • Preferred experience with Compass system

 

Meritize is an Equal Opportunity Employer.

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