• Customer Service Specialist

    Job Locations US-TX-Frisco
    ID 2019-1072
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Meritize is an education lender that uses an individual’s academic, military and work achievements to enhance credit evaluation and expand funding for skills-based education. The company’s proprietary merit-based lending program goes beyond traditional underwriting to leverage individual academic and experiential data, resulting in increased access to educational funding and improved outcomes. The Meritize SkillsBuilding™️ platform promotes the growth and development of skills-based careers on behalf of students, educators and employers through innovative funding solutions, skills building programs and career success services. 

    Responsibilities

    If you are looking to work alongside a team of highly energetic, passionate and driven people, then this opportunity may be for you. Reporting to the Head of Customer Service, here are the key things this Customer Service Specialist will be doing:

    • Perform both inbound and outbound communications to our borrowers. Will do this via phone, email, and text messaging.
    • Answer questions about loan products and terms.
    • Resolve customer complaints with professionalism and empathy.
    • Work closely with our Operations and Account Management teams on borrower and school related communications.
    • Follow communication procedures, guidelines and policies.

    Qualifications

    Working closely with the Customer Support and Loan Originations teams, this person will meet the following requirements:

    • The ideal candidate will have 3-5 years of experience working in a call center or closely related environment.
    • Banking or consumer lending experience is required.
    • Ability to be able to work a flexible schedule include after-hours, weekends and holidays when there is a business need.
    • Must be able to work in a fast-paced environment and handle changes on the go with a positive attitude.

     

    Meritize is an Equal Opportunity Employer.

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