• Operations Specialist

    Job Locations US-TX-Frisco
    ID 2019-1026
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    About Us

     

    Meritize is an education lender that uses an individual’s academic, military and work achievements to enhance credit evaluation and expand funding for skills-based education. The company’s proprietary merit-based lending program goes beyond traditional underwriting to leverage individual academic and experiential data, resulting in increased access to educational funding and improved outcomes. The Meritize SkillsBuilding™️ platform promotes the growth and development of skills-based careers on behalf of students, educators and employers through innovative funding solutions, skills building programs and career success services. 

    Responsibilities

    Key Responsibilities

    If you are looking to work alongside a team of highly energetic, passionate and driven people, then this opportunity may be for you. Reporting to the Head of Operations and Customer Support, here are the key things this person will be doing:

    • Perform both inbound and outbound communications to our borrowers. The ideal candidate will do this via phone, email, and text messaging.
    • Answer questions from prospective and current borrowers about loan products and terms.
    • Resolve customer complaints with professionalism and empathy.
    • Work closely with our Operations and Account Management teams on borrower and school related communications.
    • Follow established communication procedures, guidelines and policies.

    Qualifications

    Qualifications

    Working closely with both the Customer Support and Operations team, this person will meet the following requirements:

     

    • The ideal candidate will have 3-5 years of experience working in a call center or closely related environment.

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